Frequently Asked Questions
Answers to common questions about our equipment, ordering process, and support services.
Standard models typically ship within 4–6 weeks from order confirmation. Custom-configured systems may require 8–12 weeks depending on the complexity of modifications. We maintain an inventory of common spare parts in our Houston warehouse for same-day or next-day shipping on replacement components.
Yes, every system purchase includes on-site installation by our certified technicians (within the continental U.S.) and comprehensive operator training. Training covers daily operation, basic troubleshooting, changeover procedures, and safety protocols. Additional training sessions can be scheduled for shift handover coverage.
All SPS-branded equipment comes with a 1-year comprehensive warranty covering parts and labor for manufacturing defects. Extended warranty options are available for up to 3 years. Consumables (nozzles, seals, belts, filters) are covered under separate maintenance plans.
Absolutely. We encourage customers to schedule a test run at our Houston demonstration facility, where we can run your actual product through candidate machines to verify accuracy, speed, and compatibility. For remote customers, we can also arrange video demonstrations and ship sample output from test runs.
Our equipment carries CE certification for European markets, UL listing for U.S. electrical compliance, OSHA-compliant safety guarding as standard, and ISO 9001 quality management certification for our manufacturing processes. Food-contact models are built using FDA-compliant materials (304/316 stainless steel). We can provide documentation packages for customer audits.
We partner with several industrial equipment financing providers who offer lease-to-own and equipment loan programs with competitive rates. Terms typically range from 24–60 months. Contact our sales team for current rates and to get pre-qualified — this can be arranged before you even finalize your equipment selection.
Our online parts portal is available 24/7 for ordering. Critical wear items (seals, nozzles, sensors) are stocked in Houston and ship same-day for orders placed before 3 PM CT. Emergency after-hours support is available for existing customers with active service agreements — call our support line and a technician will be dispatched if needed.
Our primary market is the 50 U.S. states, but we do serve select international markets including Canada and Mexico through authorized distribution partners. International orders may have different lead times, shipping costs, and warranty terms. Contact us with your location details for specific information.
The best starting point is our RFQ form at sps-packaging.com/rfq. Provide your product type, container formats, target output, and facility constraints, and our engineering team will recommend 1–3 configurations that fit your needs. There's no cost or obligation for the initial consultation.