Privacy Policy

Small Package Solution (“SPS,” “we,” “our,” or “us”) operates the website at sps-packaging.com (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you visit our Site or submit inquiries through our contact or RFQ forms.

Information We Collect

We collect information you provide directly to us when you:

• Fill out an RFQ form or contact form (name, email, phone, company name, industry)
• Subscribe to our newsletter (email address only)
• Communicate with our team via email or phone

We also collect certain information automatically through your use of the Site:

• Browsing data (pages visited, time spent, referring site)
• Device and browser type, operating system, IP address (anonymized)
• Cookies and similar tracking technologies (see Cookie Policy section below)

How We Use Your Information

We use collected information to:

1. Respond to your RFQ requests and provide product recommendations
2. Communicate about services, pricing, and project updates
3. Improve our website content and user experience
4. Send occasional marketing communications (you can opt out at any time)
5. Comply with legal obligations and protect our legal rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our business (email hosting, analytics) under confidentiality agreements
• Professional advisors (legal, accounting) as needed for legitimate business purposes
• Law enforcement if required by law or to protect our rights or safety

Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking

Our Site uses the following types of cookies:

• Essential cookies: Required for basic website functionality. These are always active.
• Analytics cookies: Help us understand how visitors interact with our Site so we can improve it. Data is aggregated and anonymized.

You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.

Your Rights

If you are a resident of certain jurisdictions (including California), you have rights regarding your personal data, including:

• The right to access data we hold about you
• The right to request correction or deletion of your data
• The right to opt out of marketing communications
• The right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at spspackaging@163.com or write to our mailing address listed on our Contact page.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. RFQ inquiry data is typically retained for 3 years from the date of submission unless an ongoing business relationship requires longer retention.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Small Package Solution (SPS)
1234 Industrial Parkway
Houston, TX 77001
Email: spspackaging@163.com
Phone: +1 (713) 555-0100